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, NY -
Thursday, March 10th, 2022
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9:00 AM – 5:00 PM
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Training Event
BNMA Event Details
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
BNMA discounted course fee: 1,425. After completing this two-day course, students will be able to:
- Define customer service in relation to both internal and external customers
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Generate repeat business with outstanding customer service
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal effectively with difficult situations
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