Providing Outstanding Customer Service Virtual Course

Thursday, March 10th, 2022
Providing Outstanding Customer Service Virtual Course
  • Virtual Event
  • Thursday, March 10th, 2022
  • 9:00 AM – 5:00 PM
  • Training Event

BNMA Event Details

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

BNMA discounted course fee: 1,425. After completing this two-day course, students will be able to:

  • Define customer service in relation to both internal and external customers
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Generate repeat business with outstanding customer service
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal effectively with difficult situations

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