Product Support Specialist

Offer technical solution to a varied audience, including end-users, channel partners and sales to fully understand customer needs and recommend appropriate solutions to application issues. Provide support during all phases of the sales process, working in conjunction with sales, engineering and the operation’s team to assure complete customer satisfaction.
Articulate complex technology into easy to understand communication to non-technical audience while still able to converse in a technical manner with engineers at all levels. Document and share special application case to use for teaching or as marketing material to help generate sales. Share with other departments within the organization. Be the voice of the customer to better improve customer experience.
Responsibilities
• Provides recommendations and technical information to customers, channel partners and sales team in matters pertaining to applications.
• Prepare, track and help to close technical sales proposals.
• Conduct technical training for sales personnel, channel partners and end-users.
• Documents pertinent application calls/cases for sharing and use by varied audience.
• Participate in the development and maintenance of technical information on the website.
• Visits customers’ facilities as required to help with sales initiatives.
• Carries out special projects as required.
Qualifications
• A.A.S (Associate of Applied Science) with 2+ years applications related experience or equivalent experience/knowledge
• Experience and familiarity with industrial refrigeration and/or fluid cooling systems
• Computer Skills: MS Office Suite. Navision, Salesforce and Solidworks is a plus

Company Info
Pfannenberg is a leader in thermal management for electrical enclosures, liquid cooling, and audio & visual signaling devices for plant safety. We are a global company with headquarter in Hamburg, Germany and offices around the world. Located in Lancaster, NY we manufacture and service customers in the North America region. Our focus is on our customer and innovation we can bring to the industry. This has helped us to be one of the fastest growing companies in the region. We always are looking for talent to join our growing family!

Apply at www.pfannenbergusa.com About Pfannenberg page.

  • Posted By: Pfannenberg
  • Posted On: Wednesday, February 14th, 2018

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